/* ==========================================================================
   app.css -- the single stylesheet for every CX Workspace page.
   Linked from templates/base.html. Edit the look of the whole app here; do
   not add <style> blocks to templates. Page rules are scoped by the <body>
   class: .page-login, .page-tickets, .page-ticket, ...
   Palette: RJB deep teal for structure, amber as the signal colour.
   ========================================================================== */

:root {
  color-scheme: light dark;
  --bg: #f1f4f4; --card: #ffffff; --border: #dbe2e3; --field-border: #849399;
  --text: #14242b; --muted: #54656c;
  --accent: #0f4c5c; --accent-hover: #0a3744; --accent-fg: #ffffff;
  --accent-soft: color-mix(in srgb, var(--accent) 9%, var(--card));
  --bar: #0f3a46; --bar-fg: #f3f8f8; --bar-muted: #c3d6da; --bar-line: rgb(255 255 255 / 0.14);
  --signal: #f0ad3e; --focus: #0f7c96;
  --in-bg: #ffffff; --in-edge: #8a999e; --out-bg: #e6f1f3; --out-edge: #0f4c5c;
  --note-bg: #fff4d4; --note-border: #e6c56c; --note-fg: #5f4300;
  --danger: #b3261e; --danger-bg: #fbe9e7; --danger-fg: #ffffff;
  --high: #8f4f00; --high-bg: #fdefd8;
  --urgent: #b3261e; --urgent-bg: #fbe9e7;
  --ok: #11703a; --ok-bg: #e2f4e9; --away: #d99a00;
  --neutral-bg: #e8edee;
  --radius: 10px; --radius-small: 7px; --space: 1rem;
  --shadow: 0 1px 2px rgb(16 42 51 / 0.06), 0 2px 8px rgb(16 42 51 / 0.05);
  --font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", sans-serif;
  --mark: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z'/%3E%3C/svg%3E");
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #10181b; --card: #19242a; --border: #2d3b41; --field-border: #70838a;
    --text: #e8eef0; --muted: #a3b2b8;
    --accent: #72c8d8; --accent-hover: #97dae6; --accent-fg: #082229;
    --bar: #0a1a20; --bar-line: rgb(255 255 255 / 0.1);
    --focus: #8fdcea;
    --in-bg: #19242a; --in-edge: #70838a; --out-bg: #16333c; --out-edge: #72c8d8;
    --note-bg: #30290f; --note-border: #65541d; --note-fg: #f2d78b;
    --danger: #f29a90; --danger-bg: #3a1f1c; --danger-fg: #2a0b08;
    --high: #f4bd6a; --high-bg: #3a2a10;
    --urgent: #f29a90; --urgent-bg: #3a1f1c;
    --ok: #68d596; --ok-bg: #123022;
    --neutral-bg: #27343a;
    --shadow: 0 1px 2px rgb(0 0 0 / 0.35), 0 2px 8px rgb(0 0 0 / 0.2);
  }
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
body { margin: 0; font-family: var(--font); background: var(--bg); color: var(--text); line-height: 1.5; }
a { color: var(--accent); text-underline-offset: 0.15em; }
a:hover { color: var(--accent-hover); }
h1 { font-size: 1.6rem; line-height: 1.25; letter-spacing: -0.015em; margin: 0 0 var(--space); }
h2 { font-size: 1.1rem; letter-spacing: -0.005em; margin: 1.75rem 0 0.75rem; }
.muted { color: var(--muted); }
.empty {
  color: var(--muted); padding: 2rem var(--space); text-align: center;
  border: 1px dashed var(--field-border); border-radius: var(--radius);
}
:focus-visible { outline: 2px solid var(--focus); outline-offset: 2px; }

/* --- Shell --- */
.topbar {
  display: flex; flex-wrap: wrap; align-items: center; gap: 0.5rem var(--space); padding: 0.6rem 1.25rem 0.6rem;
  background: var(--bar); color: var(--bar-fg); color-scheme: dark;
}
.topbar :focus-visible { outline-color: var(--signal); }
.topbar .brand {
  display: inline-flex; align-items: center; gap: 0.5rem;
  font-weight: 700; letter-spacing: -0.01em; color: var(--bar-fg); text-decoration: none;
}
.topbar .brand::before, .login-card h1::before {
  content: ""; width: 1.25rem; height: 1.25rem; flex: none; background: var(--signal);
  -webkit-mask: var(--mark) center / contain no-repeat; mask: var(--mark) center / contain no-repeat;
}
.topbar .project-name { color: var(--bar-muted); padding-left: var(--space); border-left: 1px solid var(--bar-line); }
.topbar .spacer { flex: 1; }
.topbar .who { color: var(--bar-muted); }
.topbar form { margin: 0; }
.topbar .link-button { color: var(--bar-fg); }
.topbar select { background: rgb(255 255 255 / 0.08); border-color: rgb(255 255 255 / 0.4); color: var(--bar-fg); }
.content { max-width: 1180px; margin: 0 auto; padding: 1.5rem 1.25rem 3rem; }
body > .alert { margin: 0; border-radius: 0; }

/* --- Top bar: navigation, availability, call banner --- */
.topnav { display: flex; gap: 0.25rem; }
.topnav a {
  display: inline-flex; align-items: center; padding: 0.35rem 0.7rem; border-radius: var(--radius-small);
  color: var(--bar-muted); text-decoration: none; white-space: nowrap;
  transition: background-color 150ms ease, color 150ms ease;
}
.topnav a:hover { color: var(--bar-fg); background: rgb(255 255 255 / 0.1); }
/* The project's links get their own row, so they never push the page sideways. */
.project-name + .topnav {
  order: 3; flex: 0 0 calc(100% + 2.5rem); margin: 0.1rem -1.25rem -0.6rem; padding: 0.3rem 0.8rem;
  border-top: 1px solid var(--bar-line); overflow-x: auto; scrollbar-width: none;
}
.project-name + .topnav::-webkit-scrollbar { display: none; }
/* Current page, from the body class. */
.page-tickets .project-name + .topnav a:first-child,
.page-ticket .project-name + .topnav a:first-child,
.page-calls .topnav a[href$="/calls"], .page-call .topnav a[href$="/calls"],
.page-reports:not(.page-kpis) .topnav a[href$="/reports"], .page-reports:not(.page-kpis) .topnav a[href$="/me"],
.page-canned .topnav a[href$="/canned"], .page-team .topnav a[href$="/team"],
.page-settings .topnav a[href$="/settings"], .page-kpis .topnav a[href$="/kpis"],
.page-simulate .topnav a[href$="/simulate"] {
  color: var(--bar-fg); font-weight: 600; box-shadow: inset 0 -2px 0 var(--signal); border-radius: var(--radius-small) var(--radius-small) 0 0;
}
.availability { display: flex; align-items: center; gap: 0.4rem; margin: 0; }
.status-dot { display: inline-block; width: 0.6rem; height: 0.6rem; border-radius: 50%; background: var(--muted); flex: none; }
.topbar .status-dot { background: var(--bar-muted); }
.status-available, .topbar .status-available { background: #2fbf6b; }
.status-on_call, .topbar .status-on_call { background: #f0695f; }
.status-away, .topbar .status-away { background: var(--away); }
.call-banner {
  display: flex; gap: var(--space); align-items: center; flex-wrap: wrap;
  padding: 0.75rem 1.25rem; background: var(--out-bg); border-bottom: 1px solid var(--border);
}
.call-banner form { margin: 0; }
.call-ringing { background: var(--note-bg); border-bottom: 2px solid var(--signal); color: var(--note-fg); animation: ring 1.4s ease-in-out infinite; }
@keyframes ring { 50% { box-shadow: inset 0 0 0 2px var(--signal); } }

/* --- Components --- */
.card { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow); }
.button {
  display: inline-flex; align-items: center; justify-content: center; min-height: 2.5rem;
  background: var(--accent); color: var(--accent-fg); border: 1px solid transparent; border-radius: var(--radius-small);
  padding: 0.45rem 1rem; font: inherit; font-weight: 600; cursor: pointer;
  transition: background-color 150ms ease, border-color 150ms ease, transform 100ms ease;
}
.button:hover { background: var(--accent-hover); }
.button:active { transform: translateY(1px); }
.button:disabled { opacity: 0.5; cursor: default; transform: none; }
.link-button {
  background: none; border: 0; color: var(--accent); font: inherit; cursor: pointer; padding: 0;
  text-decoration: underline; text-underline-offset: 0.15em;
}
.link-button:hover { text-decoration-thickness: 2px; }
.button-quiet { background: var(--card); color: var(--accent); border-color: var(--field-border); }
.button-quiet:hover { background: var(--accent-soft); border-color: var(--accent); }
.button-small { min-height: 2rem; padding: 0.2rem 0.75rem; font-size: 0.875rem; }
.button-danger { background: var(--danger); color: var(--danger-fg); }
.button-danger:hover { background: color-mix(in srgb, var(--danger) 85%, var(--text)); }
input:not([type="checkbox"], [type="radio"], [type="hidden"]), select, textarea {
  font: inherit; color: var(--text); background: var(--card); min-height: 2.5rem; max-width: 100%;
  border: 1px solid var(--field-border); border-radius: var(--radius-small); padding: 0.4rem 0.65rem;
  transition: border-color 150ms ease;
}
input:not([type="checkbox"], [type="radio"], [type="hidden"]):hover, select:hover, textarea:hover { border-color: var(--accent); }
input[type="checkbox"], input[type="radio"] { width: 1.1rem; height: 1.1rem; accent-color: var(--accent); flex: none; }
select { cursor: pointer; }
.inline-form { display: flex; gap: 0.5rem; align-items: center; flex-wrap: wrap; margin: 0; }
.tabs {
  display: inline-flex; flex-wrap: wrap; gap: 0.15rem; padding: 0.2rem; margin-bottom: var(--space);
  background: var(--neutral-bg); border-radius: var(--radius);
}
.tabs a {
  display: inline-flex; align-items: center; padding: 0.3rem 0.85rem; border-radius: var(--radius-small);
  text-decoration: none; color: var(--muted); font-weight: 500; transition: color 150ms ease;
}
.tabs a:hover { color: var(--text); }
.tabs a[aria-current="page"] { background: var(--card); color: var(--text); font-weight: 600; box-shadow: var(--shadow); }
.lock-chip {
  margin-left: 0.4rem; font-size: 0.75rem; font-weight: 600; padding: 0.1rem 0.5rem; border-radius: 999px;
  background: var(--note-bg); color: var(--note-fg); border: 1px solid var(--note-border); white-space: nowrap;
}
.alert {
  background: var(--danger-bg); color: var(--danger); padding: 0.7rem 0.9rem; margin: 0 0 var(--space);
  border-radius: var(--radius-small); border-left: 4px solid var(--danger); font-weight: 500;
}
.alert a { color: inherit; }
.badge {
  display: inline-block; padding: 0.1rem 0.6rem; border-radius: 999px; background: var(--neutral-bg);
  font-size: 0.8125rem; font-weight: 600; white-space: nowrap;
}
.priority { display: inline-block; font-size: 0.875rem; white-space: nowrap; }
.priority-high, .priority-urgent { padding: 0.1rem 0.6rem; border-radius: 999px; font-weight: 700; font-size: 0.8125rem; }
.priority-high { color: var(--high); background: var(--high-bg); }
.priority-urgent { color: var(--danger-fg); background: var(--urgent); }
.list { list-style: none; margin: 0; padding: 0; }
.list li { padding: 0.75rem var(--space); border-bottom: 1px solid var(--border); }
.list li:last-child { border-bottom: 0; }
.page-head { display: flex; align-items: baseline; justify-content: space-between; gap: 0.25rem var(--space); flex-wrap: wrap; }
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: 0.9375rem; }
th, td { text-align: left; padding: 0.7rem 0.9rem; border-bottom: 1px solid var(--border); }
th {
  font-size: 0.75rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; color: var(--muted);
  white-space: nowrap; background: color-mix(in srgb, var(--neutral-bg) 45%, var(--card));
}
tbody tr:last-child td { border-bottom: 0; }
code { font-size: 0.85rem; background: var(--neutral-bg); padding: 0.05rem 0.3rem; border-radius: 4px; overflow-wrap: anywhere; }
.cell-text { white-space: pre-wrap; overflow-wrap: anywhere; max-width: 28rem; }
.row-actions { display: flex; gap: 0.6rem; align-items: center; flex-wrap: wrap; }
.row-actions form { margin: 0; }
.filters { margin-bottom: var(--space); }
.stack { display: grid; gap: 0.3rem; font-weight: 600; font-size: 0.875rem; }
.stack input:not([type="checkbox"], [type="radio"]), .stack select, .stack textarea { font-weight: 400; font-size: 1rem; width: 100%; }
.num { text-align: right; font-variant-numeric: tabular-nums; }
.check { display: flex; gap: 0.5rem; align-items: center; font-weight: 400; }

/* --- .page-login --- */
.page-login { background: var(--bar); }
.page-login .content { display: grid; place-items: center; min-height: 100vh; padding: 1.25rem; }
.login-card { width: min(400px, 100%); padding: 2rem; display: grid; gap: 1.1rem; border-color: transparent; box-shadow: 0 12px 40px rgb(0 0 0 / 0.3); }
.login-card h1 { display: flex; align-items: center; gap: 0.5rem; font-size: 1.25rem; margin: 0 0 0.25rem; }
.login-card h1::before { background: var(--accent); }
.login-card label { display: grid; gap: 0.3rem; font-weight: 600; font-size: 0.875rem; }
.login-card input { font-weight: 400; font-size: 1rem; width: 100%; }
.login-card .alert { margin: 0; }

/* --- .page-tickets --- */
.page-tickets .sync-status { color: var(--muted); font-size: 0.875rem; }
.page-tickets table { min-width: 800px; }
.page-tickets tbody tr { position: relative; transition: background-color 150ms ease; }
.page-tickets tbody tr:hover { background: var(--accent-soft); }
.page-tickets td:nth-child(2) a { font-weight: 600; text-decoration: none; color: var(--text); }
/* The whole row opens the ticket. */
.page-tickets td:nth-child(2) a::after { content: ""; position: absolute; inset: 0; }
.page-tickets td:nth-child(2) a:focus-visible { outline: none; }
.page-tickets tbody tr:has(a:focus-visible) { outline: 2px solid var(--focus); outline-offset: -2px; }
.page-tickets td:first-child, .page-tickets td:last-child { font-variant-numeric: tabular-nums; }
.page-tickets td:last-child { white-space: nowrap; font-size: 0.875rem; }
/* Rows that need attention carry an edge, so they stand out while scanning. */
.page-tickets tbody tr:has(.priority-high) td:first-child { box-shadow: inset 3px 0 0 var(--signal); }
.page-tickets tbody tr:has(.sla-soon) td:first-child { box-shadow: inset 3px 0 0 var(--signal); }
.page-tickets tbody tr:has(.priority-urgent) td:first-child,
.page-tickets tbody tr:has(.sla-late) td:first-child { box-shadow: inset 3px 0 0 var(--urgent); }
.list-bar { display: flex; justify-content: space-between; align-items: center; gap: var(--space); flex-wrap: wrap; margin-bottom: var(--space); }
.list-bar .tabs { margin-bottom: 0; }
.list-bar form { display: flex; align-items: center; gap: 0.6rem; margin: 0 0 0 auto; }

/* --- SLA clocks (ticket list and ticket page) --- */
.sla { display: inline-block; white-space: nowrap; font-size: 0.8125rem; font-weight: 600; padding: 0.1rem 0.6rem; border-radius: 999px; }
.sla-met { color: var(--ok); background: var(--ok-bg); }
.sla-soon { color: var(--high); background: var(--high-bg); font-weight: 700; }
.sla-late { color: var(--urgent); background: var(--urgent-bg); font-weight: 700; }

/* --- .page-ticket --- */
.page-ticket h1 .muted { font-weight: 500; font-variant-numeric: tabular-nums; }
.facts {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 1.1rem 1.25rem; padding: 1.1rem 1.25rem; margin: 0;
}
.facts > div { min-width: 0; }
.facts dt { font-size: 0.75rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em; color: var(--muted); }
.facts dd { margin: 0.25rem 0 0; overflow-wrap: anywhere; }
.facts select { flex: 1 1 8rem; min-width: 0; }
.page-ticket .description { padding: var(--space) 1.25rem; margin-top: var(--space); white-space: pre-wrap; overflow-wrap: anywhere; }
.message, .job { border-radius: var(--radius); padding: 0.85rem 1.1rem; margin-bottom: 0.75rem; }
.message { border: 1px solid var(--border); border-left: 3px solid var(--in-edge); background: var(--in-bg); box-shadow: var(--shadow); }
.message-out { background: var(--out-bg); border-color: color-mix(in srgb, var(--out-edge) 25%, var(--border)); border-left: 1px solid color-mix(in srgb, var(--out-edge) 25%, var(--border)); border-right: 3px solid var(--out-edge); margin-left: 2.5rem; box-shadow: none; }
.message-note { background: var(--note-bg); border: 1px dashed var(--note-border); border-left: 3px solid var(--signal); box-shadow: none; }
.message header, .job header { display: flex; gap: 0.25rem 0.6rem; align-items: center; flex-wrap: wrap; margin-bottom: 0.4rem; font-size: 0.875rem; }
.message header strong, .job header strong { font-size: 1rem; }
.message .tag, .job .tag {
  font-size: 0.6875rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.05em;
  padding: 0.05rem 0.5rem; border-radius: 999px; background: var(--neutral-bg); color: var(--text);
}
.message-out .tag { background: var(--accent); color: var(--accent-fg); }
.message-note .tag { background: var(--signal); color: #2c1e00; }
.message-note .muted { color: var(--note-fg); }
.message .body, .job .body { white-space: pre-wrap; overflow-wrap: anywhere; }
.attachments { margin: 0.6rem 0 0; padding-left: 1.2rem; }
.page-ticket .page-head form { margin: 0; }
.lock-banner {
  display: flex; gap: var(--space); align-items: center; flex-wrap: wrap;
  background: var(--note-bg); color: var(--note-fg); border: 1px solid var(--note-border); border-left: 4px solid var(--signal);
  border-radius: var(--radius-small); padding: 0.7rem var(--space); margin-bottom: var(--space); font-weight: 600;
}
.lock-banner .link-button { color: inherit; }
.lock-banner form { margin: 0; }
.job { border: 1px dashed var(--field-border); background: var(--out-bg); }
.job-held, .job-failed { border: 1px solid var(--danger); border-left-width: 4px; background: var(--danger-bg); }
.job-error { color: var(--danger); font-weight: 500; margin: 0.5rem 0 0; }
.job-actions { display: flex; gap: var(--space); align-items: center; margin-top: 0.6rem; }
.job-actions form { margin: 0; }
.composer { padding: 1.1rem 1.25rem; margin-top: var(--space); display: grid; gap: 0.75rem; }
.composer textarea { width: 100%; resize: vertical; min-height: 7rem; }
.composer select { justify-self: start; }
.composer-actions { display: flex; gap: 0.6rem; flex-wrap: wrap; }
.status-form { padding: 0.85rem 1.25rem; margin-top: 0.75rem; display: flex; gap: 0.6rem; flex-wrap: wrap; align-items: center; }

/* --- .page-call, .page-simulate --- */
.wrapup, .sim-form { padding: 1.25rem; margin-top: var(--space); display: grid; gap: 0.75rem; max-width: 640px; }
.wrapup h2 { margin: 0; }
.choice { display: flex; gap: 0.6rem; align-items: flex-start; padding: 0.5rem 0; border-bottom: 1px solid var(--border); }
.choice > span { display: grid; gap: 0.4rem; flex: 1; min-width: 0; }

/* --- .page-canned, .page-reports --- */
.canned-form { padding: 1.25rem; margin-top: var(--space); display: grid; gap: 0.75rem; max-width: 640px; }
.canned-form h2 { margin: 0; }
.canned-form textarea { width: 100%; resize: vertical; }
.canned-form .row-actions { gap: var(--space); }
.page-reports .facts { margin-bottom: var(--space); }
.page-reports .facts dd .muted { display: block; margin-top: 0.15rem; font-size: 0.875rem; font-weight: 500; letter-spacing: 0; }
.page-reports .facts dd { font-size: 1.5rem; font-weight: 700; line-height: 1.2; letter-spacing: -0.01em; font-variant-numeric: tabular-nums; }

/* --- Fetch offer banner --- */
.fetch-banner { background: var(--note-bg); border-bottom: 1px solid var(--note-border); }

/* --- .page-team, .page-settings --- */
.link-card { padding: var(--space) 1.25rem; margin-bottom: var(--space); display: grid; gap: 0.5rem; }
.link-card input { width: 100%; }
.settings { display: grid; gap: var(--space); max-width: 640px; }
.settings fieldset {
  padding: 1.1rem 1.25rem; margin: 0; display: grid; gap: 0.75rem; min-width: 0;
  background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow);
}
.settings legend { font-weight: 700; padding: 0.15rem 0.5rem; background: var(--card); border-radius: var(--radius-small); }
.settings td input { width: 7rem; }

/* --- .page-kpis --- */
.kpi-team td { font-weight: 700; }
.kpi-cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: var(--space); }
.kpi-card { padding: 1.1rem 1.25rem; display: grid; gap: 0.3rem; border-top: 3px solid var(--accent); }
.kpi-card strong { font-size: 1.75rem; line-height: 1.2; letter-spacing: -0.015em; font-variant-numeric: tabular-nums; }

/* --- Touch screens get full-size targets --- */
@media (pointer: coarse) {
  .button, .button-small, input:not([type="checkbox"], [type="radio"], [type="hidden"]), select { min-height: 44px; }
  .topnav a, .tabs a, .topbar .link-button { min-height: 44px; }
  .topbar .link-button, .link-button { display: inline-flex; align-items: center; min-height: 44px; }
}
@media (max-width: 700px) {
  .content { padding: 1.1rem 1rem 2.5rem; }
  .topbar { padding-inline: 1rem; }
  .topbar .project-name { padding-left: 0; border-left: 0; order: 1; flex: 1 1 auto; }
  .topbar .who, .topbar > form:not(.availability) { order: 1; }
  .project-name + .topnav {
    flex-basis: calc(100% + 2rem); margin-inline: -1rem; padding-inline: 0.5rem;
    -webkit-mask-image: linear-gradient(to right, #000 88%, transparent); mask-image: linear-gradient(to right, #000 88%, transparent);
  }
  .settings th, .settings td { padding-inline: 0.4rem; }
  .settings td input { width: 100%; min-width: 4rem; }
  .message-out { margin-left: 0.75rem; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { transition: none !important; animation: none !important; }
}

/* Invoices print without the app around them */
.invoice { max-width: 760px; }
.invoice .seller { white-space: pre-line; }
.invoice td.num, .invoice th.num { text-align: right; }
@media print {
  :root { --text: #000; --muted: #444; --border: #ccc; --card: #fff; --bg: #fff; --neutral-bg: #eee; }
  .topbar, .call-banner, .no-print { display: none !important; }
  body, .card { background: #fff; color: #000; box-shadow: none; border: 0; }
  th { background: none; }
}